Yet, although the end-to-end benefits of process management are clear, getting there can sometimes prove challenging. It was also fundamental to how organizations adapted and reoriented vital business functions (and related business processes) in response. For example, process management played a major role in supporting businesses worldwide to understand the impacts of the COVID-19 pandemic. Business process management empowers organizations to manage business processes better, and undertake these value-adding transformations more effectively.Īs a discipline, business process management is now undeniably a well-established aspect of any modern, successful company’s operational strategy for the digital age. Showing how a business creates this value, monitoring the quality of that value, and actively seeking out opportunities to increase it while reducing waste/costs/risk is, after all, the goal of any business. In turn, this means the company can move faster and more efficiently to creating value. The faster and more efficiently these transformations occur, the quicker and more efficient the business is overall. In other words, processes are a means of transformation. This holds true whether it is a good or service, or something more qualitative like customer experience. The higher the value of the output, the more successfully an organization can differentiate itself and compete in the market. At the most basic level, inputs enter a process, move through a series of activities, and exit the process as an output. To expand on this point, we can examine the general principle behind business processes in whatever context or industry, both manual and automated. How does process management help my business? Whatever the context or vertical, the purpose of business process management remains the same: taking inputs and effectively creating higher-value outputs. The ultimate result is to optimize performance as well as profits, as key business goals and indicators of success are built into the discipline.īusiness process management can be implemented across any industry or process, from back-office business processes like order-to-cash and procure-to-pay, to customer-centric business processes like customer journey mapping. Boosting transparency, communication, and engagement across any organization is at the core of BPM. By enhancing the framework, it becomes easier to identify opportunities for improvement and automation to generate higher value and sustainable growth continuously. ![]() Once a business clearly understands how it produces its value/products, it can strategically optimize its process framework. BPM shows, clearly and transparently, how a product or service transforms as it moves through an organization's process sequence, often in near real-time. By doing so, organizations can ensure that their resources are being used efficiently and effectively, and that their customers are receiving the best possible service.Business process management (BPM) is a way of breaking down business processes into their most basic elements: the tasks and activities a business carries out. Key business processes must be monitored and managed in order to ensure that they are meeting the organization’s goals and objectives. ![]() They are often the source of competitive advantage and the basis for developing and maintaining customer loyalty. ![]() These processes are typically managed by senior executives and are the primary focus of most business improvement initiatives. They are typically the most visible and important activities in an organization and include such things as product development, marketing, sales, customer service, finance, human resources, and operations. These processes are essential to the success of the business and are usually the most complex and expensive to manage. ![]() Key business processes are the core activities that an organization needs to carry out in order to achieve its strategic objectives.
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